A: Regular email programs are designed for small sets of email delivery. They usually do not accept large lists of emails, and if they do they have to be entered individually on each message to be sent.

In Touch ME accepts multiple email address lists as well as giving you the opportunity to create and save large numbers of different email messages. This gives you the versatility to choose the address list and match it with a corresponding message.

Q: How do I avoid sending duplicate messages?

A: Most email programs do not have a tracking device to monitor the progress of a mailing project. If they are stopped for some reason your only recourse is to start over. When a potential customer receives the same message multiple times it gives your company the illusion of being unprepared.

The best way to avoid a situation like the one I just explained is by using an email program that will keep track of what has been sent. The new Intellitrac feature inside In Touch ME tracks the progress of each mailing. If your project is interrupted you simply start the project again and it will pick up exactly where it left off.

Q: Is there a way to deal with un-subscribe requests with out manually searching through my lists and removing them one by one?

A: Yes there is a way to handle these more efficiently. I include a short line at the bottom of my message that instructs the recipient to reply to my message with the word remove in the subject line. Once this is done, In Touch ME moves their contact information into a permanent remove folder. Even if you re-enter their information into a new project list they will not receive any new messages. If they would request more information in the future, you will need to delete it from the remove folder and you may begin sending them information again.

Q: Do I need to construct my HTML email messages in a web tool like Front Page?

A: No you do not need any special HTML tools. In Touch ME has a built in HTML editor which gives you the freedom to create professional, interesting and effective messages. You do not need to be an HTML programmer to create messages WYSIWYG (what you see is what you get). As you change colors, fonts, or insert an image it appears on the message just as your customers will see it.

Q: Will In Touch ME send personalized messages, and if so how?

A: Yes. It will insert your choice of personal information for each recipient on your mailing list as it progresses down the list. As you set up the initial recipient lists, you are prompted to enter the email address, first and last name for each recipient. The next step is to create your message. During this process you can choose which type of personal information you would like in the message. You have the option for the first name, first and last name, or the name and email address. When the messages are sent the information you have chosen is inserted into the email as the process moves through the address list.

Q: How can I follow the progress of my project?

A: You can check the status of each project through the reports option. You will see detailed delivery reports for each message sent. There is also a "already sent" folder for each mailing project. This will show all of the messages that have been sent in this project.

Q: Is there a limit to the amount of email message I can send?

A: No, In Touch ME does not limit the amount of email messages that can be sent. Your ISP (Internet Service Provider) may have limits to the amount of bandwidth usage you may use. You may want to check with them to see if there are any restrictions. ISPs will sometimes place these restrictions on their accounts to allow for more users on a service with out the need to upgrade service.